3ware RMA ³×¹ø° Áú¹®¹× Çؼ®Á» ºÎŹµå¸³´Ï´Ù.

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¹ÞÀº¸ÞÀÏ
Hi HaSeok,

Do you have the original sales receipt or invoice that you can show the distributor you purchased the controller from to prove that you did in fact, purchased it through them?

Pertaining to your two questions:

1.      As the manufacturer it would be impossible for us to determine who imported this product into South Korea. We can track the original buyer but beyond that we wouldn¡¯t have any records.

1.      The product warranty is with the product manufacturer not the reseller or distributor. This means that you can work directly with us under the warranty program. However, because of your geographic location and the logistics involved, and that we have 3ware authorized distributors in your area, we typically have the distributor take care of any warranty replacement. Part of being a 3ware Authorized Distributor does call for offering replacement controllers under warranty and most distributors will stipulate that the controller would have had to have been purchased through them in order to obtain a replacement also through them.

Please let us know if you can prove by way of a sales receipt or sales invoice that you did purchase the controller through the same distributor you¡¯re trying to obtain a warranty replacement through and if they¡¯ll then honor your request.

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º¸³½¸ÞÀÏ
To whom it may concern.

This letter is written for the issue of RMA. With regard to the subject matter, I already contacted to Postium Korea (hereinafter ¡°Distributor¡±), the distributor of 3ware in S. Korea. The problem I had was that the Distributor declined to process my request for the RMA (# *51**2*0*7*130) by reason of alleged fact that the product was not imported by the Distributor. According to their response, I would like to send the product directly to you. Please confirm the address of the place where the product to be shipped.
Concerning the subject matter, I have also two questions, as shown below.

1. I purchased the product in S. Korea but the Distributor denies the fact. Question presented is that ¡®Where am I able to check status of the product I purchase in S. Korea. Specifically, ¡®Who imported the product?¡¯

2. Whether the ¡®World warranty¡¯ is applied to the product regardless of the importer. The reason of the question is arisen from the stance of the Distributor. That is, the Distributor seems not to know the policy of RMAs but the direction given for my RMA request leads me to contact the Distributor. Why?
ªÀº±Û Àϼö·Ï ½ÅÁßÇÏ°Ô.
À±´ö°æ 2009-10
³»¿ëÀ» º¸¸é, ¼­·Î°£¿¡ ¾à°£ÀÇ ¿ÀÇØ°¡ ÀÖ´Â°Í °°³×¿ä.
±¹³»¿¡¼­ ¼öÀԵȰÍÀ» »ç¼Ì´Ù°í Çϼż­,  Á¤»óÀûÀÎ ¹°°ÇÀ» »ò´Âµ¥, ±¹³»µð½ºÆ¼°¡ RMA ¾ï¼ÁÆ® ¾ÈÇÑ°ÍÀ¸·Î ¿ÀÇØÇÑ°Í °°½À´Ï´Ù.
Çϼ®´ÔÀÌ »ç½Å°ÍÀº  S/N Á¶È¸»ó¿¡¼­ ¾È³ª¿Ô´Ù¸é, ¿Ü±¹ÀÇ ºí·¢¸¶ÄÏ¿¡¼­ À¯ÀÔµÈ °ÍÀ» »ç½Å°ÍÀÔ´Ï´Ù.

±×·±µ¥ ¿µ¼öÁõÀ̳ª Àκ¸À̽º·Î °ËÁõÇϱ⸦ ¿øÇϴ°ÍÀ» º¸¸é,  Æ÷½ºÆ¼¾ö¿¡¼­ ¼öÀÔÇÑ°ÍÀ¸·Î ¿ÀÇØÇÑ°Í °°½À´Ï´Ù.

°£´ÜÇÏ°Ô ´Ù½Ã Á¤¸®Çؼ­ º¸³»¼Å¾ß ÇÒ°Í °°½À´Ï´Ù.

 - ºí·¢¸¶ÄÏ À¯Åë Á¦Ç°ÀÌ´Ù. ±×·¡¼­ ±¹³»¿¡¼­ ¼­ºñ½º°¡ µÇÁö ¾Ê´Â´Ù.
 - S/N Á¶È¸·Î ÀÌ Á¦Ç°À» °ø±ÞÇÑ µð½ºÆ¼¸¦ ¾Ë·ÁÁְųª, ȤÀº USAÀÇ º»»ç ¾îµå·¹½º¸¦ ¾Ë·Á´Þ¶ó.
  ´ÙÀÌ·ºÆ® RMA¸¦ ¿øÇÑ´Ù.
  (µð½ºÆ¼¸¦ ¾Ë·ÁÁÙ °æ¿ì, ÇØ´ç µð½ºÆ¼·Î ¹°°ÇÀ» º¸³»¾ß ÇÕ´Ï´Ù. º¸Åë ¹Ì±¹À̳ª Áß±¹ , ÀϺ» ¼¼°÷Áß ÇϳªÀÔ´Ï´Ù.)

 * ºí·¢¸¶ÄÏ À¯Åë Á¦Ç°À̶󵵠 Á¤½Ä ¸®Å×ÀÏ Á¦Ç°ÀÏ °æ¿ì, Á¦Á¶»ç A/S´Â °¡´ÉÇÕ´Ï´Ù. ±×·¡¼­ Direct RMA¸¦ ¿äûÇÒ ±Ù°Å°¡ µË´Ï´Ù.
±²ÀåÈ÷ politeÇÑ Ç¥ÇöÀ¸·Î ±æ°Ô ÀÌ°ÅÀú°Å Àû¾î¼­ º¸³Â´Âµ¥ °£´ÜÈ÷ ¿ä¾àÇϸé ÀÌ·¸½À´Ï´Ù.

- ¿ì¸° ÃÖÃÊ ±¸¸ÅÀÚ¸¦ È®ÀÎÇÒ ¼ö ÀÖÀ» »Ó ±× µÚÀÇ ÀÚ·á´Â ¾øÀ¸¹Ç·Î ´©°¡ Çѱ¹À¸·Î ¼öÀÔÇØ°¬´ÂÁö´Â ¾Ë¼ö°¡ ¾ø´Ù.
- Á¦Á¶»ç°¡ Á¦Ç°À» º¸ÁõÇÏÁö¸¸, Áö¸®ÀûÀÎ ¹®Á¦·Î ´Ï³× ³ª¶ó¿¡´Â 3ware authorized distributor°¡ Àִ°ŴÙ.
- ¿ì¸®´Â ´ç¿¬È÷ Çѱ¹¿¡¼­´Â ±×°÷ÀÌ °ø½Ä ä³ÎÀÌ´Ù.
- ¸ðµç Á¦Ç°Àº °øÀΠä³ÎÀ» ÅëÇؼ­¸¸ ±¸¸ÅÇؾßÇÏ°í, ±×µéÀ» ÅëÇØ ¿ö·±Æ¼¸¦ º¸Áõ¹Þ´Â °ÍÀÌ ´ç¿¬ÇÏ´Ù.
- ±¸¸Å ¿µ¼öÁõÀÌ ÀÖÀ¸¸é °Å±æ ÅëÇؼ­ ÇϵçÁö Ç϶ó.

°³ÀÎÀûÀÎ »ý°¢ÀÔ´Ï´Ù¸¸, Distributor¿Í Authorized Distributor´Â Á» ´Ù¸¨´Ï´Ù. ÈÄÀÚ´Â ¸»±×´ë·Î Á¦Ç°ÀÇ À¯Åë»Ó¸¸ ¾Æ´Ï¶ó »çÈÄÁö¿ø±îÁö Ã¥ÀÓÁö´Â µ¶Á¡ÀûÀÎ ±ÇÇÑÀ» °¡Áö°í ÀÖ½À´Ï´Ù. Authorized Distributor°¡ Àִµ¥µµ ±× ä³ÎÀ» ÀÌ¿ëÇÏÁö ¾ÊÀ¸¼Ì´Ù´Â°Ç, °¡°ÝÀû ¸Þ¸®Æ®¸¦ ¾ò´Â ´ë½Å »çÈÄÁö¿øÀ» ¾î´ÀÁ¤µµ Æ÷±âÇÏ¼Å¾ß ÇÏ´Â ºÎºÐÀÌ ¾Æ´Ñ°¡ ½Í½À´Ï´Ù. ¿ö·±Æ¼¸¦ ¹Þ°í ½ÍÀ¸½Ã´Ù¸é, ´ç¿¬È÷ ±¸¸ÅÇÑ °æ·Î¸¦ ÅëÇؼ­ ¹ÞÀ¸¼Å¾ß ÇÒ°Í °°½À´Ï´Ù.
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»ì ´ç½Ã¿¡µµ ½ºÆ¼Ä¿³ª ÀÌ·±°ÍÀÌ ¾ø¾î¼­ »ê°÷¿¡ ¹®ÀÇ Çغ¸´Ï Á¤Ç° ¸Â´Ù ±¹³» AS°¡´ÉÇÏ´Ù ÇÏ¿´½À´Ï´Ù. ¹®Á¦´Â Áö±Ý ÇöÀç¿¡ ¾îµð¼­ »ò´ÂÁö ¾Ë¼ö°¡ ¾ø´Ù´Â°Ì´Ï´Ù. Áõºù¼­·ùµµ ¾ø°í »ê Á÷¿øµµ Åð»çÇß½À´Ï´Ù.
¾îµð¼­ ±¸ÀÔÀ» Çß´øÁö°£¿¡ Á¤Ç°ÀÌ°í ȨÆäÀÌÁö Á¶È¸ÇÏ¸é ¿ö·±Æ¼°¡ »ì¾ÆÀÖ¾î RMA ³Ñ¹ö±îÁö ¹Þ¾Ò´Ù¸é ±¹³» º¥´õ¿¡¼­¾ß ÀÚ±âµéÀÌ ¼öÀÔÇÑ°Í¾Æ´Ï´Ï °ÅºÎÇÏ´õ¶óµµ º»»ç¿¡¼­ RMA´Â °¡´ÉÇÑ°Í ¾Æ´Ñ°¡¿ä?
°¡°ÝÀûÀÎ ¸Þ¸´Àº Ä¿³ç °¡°Ýµµ ÀÎÅͳݿ¡ ¿Ã¶óÀÖ´Â °¡°Ýº¸´Ù ºñ½Î°Ô »ê°ÍÀ¸·Î ±â¾ïÇÕ´Ï´Ù. ¼Ò¸Å¶ó ±×·±°¡º¸´Ù ÇÏ°í »ò¾úÁö¿ä.
À±´ö°æ 2009-10
ºí·¢¸¶ÄÏ Á¦Ç°À̶󵵠 ¸®Å×ÀÏ Á¦Ç°ÀÏ °æ¿ì,  µÎ°¡Áö ¹æ¹ýÀÌ Á¸ÀçÇÕ´Ï´Ù.

1. ½ÇÁ¦ ±× Á¦Ç°ÀÇ µð½ºÆ¼·Î º¸³»´Â ¹æ¹ý (¿Ü±¹ÀÇ µð½ºÆ¼°¡ µË´Ï´Ù)
2. º»»ç¿¡ Á÷Á¢ º¸³»´Â ¹æ¹ý

#2¹øÀº Á¦Ç°ÀÇ ¼­ºñ½º ¹æħ¿¡ µû¶ó °ÅºÎµÉ¼öµµ ÀÖÁö¸¸, ÇØÁÖ´Â °æ¿ì°¡ ¸¹½À´Ï´Ù.

Á¦Ç° ¼­ºñ½º°¡ ¿ø·¡ Á¦Á¶»ç-¼ÒºñÀÚ°¡ ¾Æ´Ï¶ó  µð½ºÆ¼-¼ÒºñÀÚÀÇ ±¸Á¶·Î µÇ¾îÀÖ½À´Ï´Ù.
±×¸®°í, µð½ºÆ¼´Â-Á¦Á¶»ç¶û  À̺κÐÀ» ÇØ°áÇÏ°Ô µÇ¾î ÀÖ½À´Ï´Ù.

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ÀÌ°ÍÀº ÇØ´ç ȸ»çÀÇ ´ë¿Üºñ·Î ºÐ·ùµÈ °æ¿ì¿¡ ±×·¸½À´Ï´Ù.

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ÀÌ·± °æ¿ì, À¯Åë °æ·Î¸¦ ¸Á°¡¶ß¸®°Ô µÇ°í, ±×·ÎÀÎÇÑ ÆÄ»ý È¿°ú´Â Á¦Ç° ¼­ºñ½º¿¡ È¥¶õÀ» À¯¹ß½Ãŵ´Ï´Ù. (ÀÌ·± ³¯¸² ¾÷ü´Â Àý´ë ¼­ºñ½º¸¦ ÇÏÁö ¾ÈÀ¸¹Ç·Î ÇØ´ç ºñ¿ëÀ» ¼Ò¸ðÇÏÁö ¾ÈÀ¸¹Ç·Î ´ç¿¬È÷ °¡¿ªÀÌ Á»´õ ½Î°ÚÁÒ..)
±×·¡¼­ Á¦´ë·Î ¿î¿µµÇ´Â ȸ»çÀÇ °æ¿ì, ÀÌ·± °æ¿ì ¾ï¼ÁÆ®¸¦ ÇÏÁö ¾È´Â °æ¿ì°¡ Á¾Á¾ ÀÖ½À´Ï´Ù.

¿©ÇÏÆ° ¹æ¹ýÀº, ÇϳªÀÔ´Ï´Ù.

-  Á¦Á¶»çÀÇ ¼­ºñ½º ÆÄÆ® ÁÖ¼Ò¸¦ ¾Ë¾Æ´Â °Í...
-  ¶Ç´Â,  Á¦Á¶»ç¸¦ ¼³µæÇÏ¿©,  ±¹³» µð½ºÆ¼¿¡¼­ ´ëÇàÇÏ°Ô ÇÏ´Â°Í ÀÔ´Ï´Ù.

* Âü°í·Î ¿Ü±¹ ¾Ö´úÇÑÅ× ¾ê±âÇÒ¶§´Â  ¿ÀÇØ°¡ µÉ¸¸ÇÑ ³»¿ëÀº ¾ø¾Ö°í,
  Á¤È®ÇÏ°Ô »óȲÀ» À̾߱âÇØ¾ß ÇÕ´Ï´Ù.

  °³ÀÎÀûÀ¸·Î ºÃÀ»¶§, (RMA °æÇè»ó) ¸ÞÀÏ ³»¿ëºÎÅÍ Á¢±Ù ¹æ½ÄÀÌ ¹®Á¦°¡ ÀÖ´Ù°í »ý°¢ÇÕ´Ï´Ù.

  º´Çà¼öÀÔµÈ Á¦Ç° (ºí·¢¸¶ÄÏ), ¶Ç´Â ¿Ü±¹¿¡ ÀÖÀ»¶§ ±¸¸ÅÇß´Ù ¶ó´Â ½ÄÀ¸·Î ¾ê±âÇϽðí,
  ¹ß¼Ûºñ(ÇÊ¿äÇÒ °æ¿ì ¹Ý¼Ûºñ Æ÷ÇÔ)¸¦ ºÎ´ãÇÒ »ý°¢À̹ǷÎ, ¼­ºñ½º 󸮸¦ ¿äûÇϼ̾î¾ß ÇÒ°Í °°½À´Ï´Ù.
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¿À ±×·¸±º¿ä. ±×·¡¼­ 3ware¿¡¼­ ¸î¹øÀ» ¹°¾îµµ ¼öÀԻ縦 ¸ð¸¥´Ù°Å³ª µý¼Ò¸®¸¸ ÇÏ°í ¾È °¡¸£ÃÄÁÖ³ª º¸±º¿ä. Çѹø´õ ¸ÞÀÏ·Î ¹°¾îºÁ¾ß°Ú½À´Ï´Ù. ¹è¼Ûºñ¾ß RMA³ª AS¸¦ ¹Þ¾Æµµ Ãʱ⠺ҷ® ¾Æ´Ï°í´Â °í°´ ºÎ´ã ¾Æ´Ñ°¡¿ä? ¹Ì±¹Àº ȸ»ç°¡ ºÎ´ãÇϳª¿ä? ±×·¸´Ù¸é ȸ»ç°¡ Á» ´ä´äÇÒ¼öµµ ÀÖ¾ú°Ú½À´Ï´Ù. Àú´Â ´ç¿¬È÷ Á¦°¡ ºÎ´ãÇÒ »ý°¢À̾úÁö¿ä. °í°´ÀÔÀå¿¡¼­¾ß ¿ö·±Æ¼ À̳»Áö¸¸ °ÅÀÇ Á¦Á¶µÈÁö 3³âÀÌ ´Ù µÇ¾î°¡´Âµ¥ ±³Ã¼³ª ¼ö¸®¸¸ ¹«»óÀ¸·Î ÇØÁ൵ °¨Áö´öÁöÁö¿ä^^ ¿ì¸®ÇÏ°í´Â Á» ´Ù¸¥°¡º¾´Ï´Ù. ±×µ¿³×´Â
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À±´ö°æ 2009-10
1. Çѱ¹ ¼öÀÔ»ç´Â ´ç¿¬È÷ ¸ð¸¦°Ì´Ï´Ù.
  ±× Á¦Ç°ÀÌ ±¹³» µð½ºÆ¼(À¯ÀÏÇÏ°Ô Çϳª ÀÖ½À´Ï´Ù.)¿¡¼­ ¸ð¸¥´Ù¸é, ´ç¿¬È÷ º´Çà ¼öÀÔÀÏÅ×°í,
  ±×°É ¼öÀÔÇÑ Çѱ¹ ¾÷ü´Â ´ç¿¬È÷ 3ware¿¡¼­ Á÷Á¢ ±¸ÀÔÇÑ°Ô ¾Æ´Ï¶ó, µýµ¥ ½ÃÀå¿¡ ÀÖ´Â °ÍÀ» ¶¯°Ü¿ÔÀ»Å×´Ï, 3ware´Â ¸ð¸£°ÚÁÒ.
    3ware°¡ ¾Æ´Â °ÍÀº ÀڱⰡ Á÷Á¢ ¹°°ÇÀ» ÆÇ ¾÷ü »ÓÀ̴ϱî¿ä.

    ±×·¡¼­,  ¹°¾îº¼¶§, ÀÌ ¹°°ÇÀÌ ¾î´À³ª¶óÀÇ ¾î´À µð½ºÆ¼¿¡°Ô Æȸ°°Ç°¡ ¶ó°í ¹°¾ú¾î¾ß Çß¾úÁÒ.

    ±×°É¾Ë¸é, ±× ÇØ´ç µð½ºÆ¼¿¡°Ô A/S ½ÅûÇÏ¸é µË´Ï´Ù.

2. ¹Ý¼Ûºñ

    ȸ»ç¿¡ µû¶ó, ¹Ý¼Ûºñ¸¦ ¹Þ´Â °÷µµ ÀÖ°í, ¾È¹Þ´Â °÷µµ ÀÖ½À´Ï´Ù.
  ³»ºÎ Á¤Ã¥Àº ȸ»ç¸¶´Ù Ʋ¸®´Ï È®ÀÎÇغÁ¾ß ÇÕ´Ï´Ù.
  ¹Ý¼Ûºñ¸¦ ¹æÀ» °æ¿ì, ÂøºÒ ó¸® ¼­ºñ½º¸¦ ÀÌ¿ëÇϰųª, Ä«µå ¿ÀÇÂÀ» ÇÕ´Ï´Ù. (Ä«µå ¹øÈ£ ¾Ë·Á´Þ¶ó°í ÇÏÁÒ.)

  °¡Àå ÁÁÀº ¹æ¹ýÀº ´ëÇà ¼­ºñ½º¸¦ ¿äûÇÏ´Â °ÍÀÔ´Ï´Ù.
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  ¿©ÇÏÆ° Áö±ÝÀº ÀÌ¹Ì ¸ÞÀÏÀÌ  ³ª°£ÈĶó ±× ¹æ¹ýÀº ¾²±â ¾î·Á¿ì´Ï, ¼ÖÁ÷È÷ ±î³õ°í À̾߱âÇؼ­ ´ëÇà ¼­ºñ½º ¿äûÇØ¾ß ÇÕ´Ï´Ù.
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¾î´À³ª¶ó°Ç °á±¹Àº »ç¶÷ÀÌ ÇÏ´Â ÀÏÀ̶ó, ¸»·Î ÇÏ¸é ´ëºÎºÐ ÇØ°áÀ̵Ǵ °æ¿ì°¡ ¸¹½À´Ï´Ù.

Àúµµ Ä£±¸µéÀÌ ¹ö¸° ¹°°Çµé(º´Çà¼öÀÔÁ¦Ç°µé) ¸ÞÀÏ ¶Ç´Â ÀüÈ­·Î ±³Ã¼¹ÞÀº ÀûÀÌ ¸¹½À´Ï´Ù.
¿î¼Ûºñ¸¸ ¹® °æ¿ì°¡ ´ëºÎºÐÀÌÁÒ. °á±¹ ÀüÈ­°¡ Á¦ÀÏ ÁÁ½À´Ï´Ù. ÁÖº¯¿¡ ¿µ¾î °¡´ÉÇѺРÀÖÀ¸¸é, °¡Àå È®½ÇÇÑ ¹æ¹ýÀÔ´Ï´Ù.
Âü°í·Î ¿Ü±¹ÀÇ °ÅÀÇ ´ëºÎºÐ ȸ»ç´Â ÀÌ·± °æ¿ì ´ëºñÇØ ´ÙÀÌ·ºÆ® RMA ºÎ¼­°¡ ¹Ýµå½Ã ÀÖ½À´Ï´Ù. ´ÙÀÌ·ºÆ® ºÎ¼­°¡ ¾øÀ» °æ¿ì´Â ÇöÁöÀÇ µð½ºÆ¼ ¶Ç´Â, ÀÚ±¹ÀÇ µð½ºÆ¼ÀÇ RMAºÎ¼­¿¡°Ô ´ëÇà½ÃÅ°°Ô ÇÕ´Ï´Ù.

´Ù¸¸ ÇöÁöÀÇ µð½ºÆ¼°¡ ÀÌ°É Çϸé, ¼ÕÇØ°¡ Å©±â ¶§¹®¿¡ Àß ¾ÈÇÏ·Á°í Çϴ°ÅÁÒ.
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