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Things have been wrong

I need IO Crest SATA III 4 Port PCI-e 2.0 x1 Card with Low Profile Bracket (SI-PEX40064)

Similar things 

Syba SD-PEX-NEC5U PCIe USB 2.0 5x is



Took photos


테렌스 :감사합니다.
I will need to do a report for this issue and I tried to request a replacement for you but would not go through. I was able to check the item you ordered and it is sold by one of our vendors named: Warehouse Deals and fulfilled by Amazon. Under the condition given by the seller of the item. They are only offering a return for a refund for this item. We cannot request a replacement since we do not own the item stock or inventory. I can provide you the return label to be able to return the item back for free. You can also opt to keep the item and have a 20 percent partial refund from the item price.
Which do you prefer?
Are you still there? I don't mean to rush you but we've been idle for 3 minutes, and I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, this chat will close.
Me:환불 요청합니다
Terence:I am sorry, I cannot understand that message.
Can we speak in English only?
Me:Refunds
i want Refunds
Terence:Alright, if you want refund. We will do the return process.
I will send you an email for the return label and you will receive it to your email in a few minutes. You can use the return label to return the item back to us and do paste it on you return package and drop the return package to any UPS return center. After we received your package, please allow 2-3 business days processing for the refund.
Me:ok
Terence:Do you have questions for the return or refund?
Me:One refund in any way
i want Free stuff refund label offers to refund
Terence:You will receive the full refund after we receive the wrong item that was ship.
Rest assured you will get a free return label to your email.
You can use that for your return.
Me:i wait email
Terence:You should be getting that email now.
Alright do you have questions for that return label?
Me:Where do I send
Terence:You can use the return label to return the item back to us and do paste it on you return package and drop the return package to any UPS return center.
Me:진행하겠습니다. 감사
I will proceed. Thanks
Terence:You are welcome.
Anything else you need?
Me:no Goodbye
Terence:Alright, take care. Thank you for contacting Amazon, goodbye.
----------------------------------------------------------------------------------------

이메일이 왔습니다.

Hello, 

I've created an authorized return label that may only be used for the return. Follow the link below to print your mailing label: 

https://www.amazon.com/gp/orc/rml/DGjtzSpPRRMA 

This page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you. 

If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use--often free of charge. If you're unable to print the label, please write back to us to let us know: 

http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html 

You can track your return on its way back to us here: http://www.amazon.com/gp/orc/returns/track/DGjtzSpPRRMA 

Once the carrier has received your item, it can take up to two weeks for us to receive and process your return. See our Returns options for details http://www.amazon.com/help/returns#receive

We need to receive your return of the original item within 30 days. If we don't receive it by then, we'll charge your original payment method for the cost of the item. 

We hope to see you again soon.

Best regards,
Terence

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그러니까 물건을 반송할때 라벨을 붙여서 보내란 뜻인데 어디로 보내는지느 어디를 보고 알수 있을까요.



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Date: September 7, 2013
Order ID: XXX-XXXXXXX-3334665
Return Address
hyun woo kim,
65 RAILROAD AVE,
# UNIT4 HANJIN SHOPPINGUS,
RIDGEFIELD,NJ,07657-2140,
United States
201-941-7326
LovelyJubbly 2013-09
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All the items must be returned by September 23, 2013.

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I can provide you the return label to be able to return the item back for free

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