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ebay에서 구입한 물건을 malltail에 배송대행을 의뢰한 바, mallatil에서 물품이 파손되어 어찌할까? 하고 문자가 왔습니다.

그래서 이베이 셀러에게 사실을 알리고 다른 것으로 교환해 주든지, 아니면 환불해 달라고 메일을 보냈더니 다음과 같은 메일이 왔습니다.

메일의 내용과 어떻게 하는 것이 좋을지 지도 부탁드립니다.

감사합니다.

The seller has responded to you and offered another solution to solve this issue.

Seller's message:
"After further research on this issue, I find that the address that the seller had me ship to is an international shipping center in Carson, CA. That company, Malltail.com, ships outgoing packages overseas. I FIRMLY REFUSE to issue a refund for a secondary shipping company's problems! That company's address is 704 Kingshill Place in Carson, CA and that is the exact address I shipped to. I am sorry that the buyer had problems but he needs to make a claim with that company, not with me. I STRONGLY ask that eBay close this case."
If you're satisfied with this solution, you can let the seller know by sending a message in the Resolution Center. If you don't want to accept this offer, we encourage you to send the seller a message with solution that you'd be happy with.
You can also view the details of this case in the Resolution Center.

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Á¤È®ÇÑ ³»¿ëÀº ¸ð¸£°ÚÁö¸¸ "I FIRMLY REFUSE" ÀÌ·±¸» ¾´°É º¼¶§
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